Return and Refund Policy


Thank you for shopping with Vital Health Tec. We are committed to providing high-quality products and exceptional customer service. Because our products are considered high-value investments, we have established the following return and refund policy to ensure a transparent and fair process for both parties. 

Returns
We accept returns on most items within 14 days of delivery. To be eligible for a return:

  • The item must be unused, unassembled (if applicable), and in its original packaging, with all tags, accessories, and documentation included.

  • You must provide proof of purchase (e.g., order number or receipt).

  • A Return Authorization (RA) must be issued prior to returning any item. Returns without prior

    approval will not be accepted. 

    To initiate a return, please contact our customer service team at support@vitalhealthtec.com] with your order details. 

    Non-Returnable Items

    Certain items are non-returnable, including:

  • Customized or special-order products

  • Opened or used personal care items

  • Clearance or final sale products

  • Downloadable digital goods or software

    Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.

  • We strongly recommend using a trackable shipping service and purchasing shipping insurance for items over $500.

    Restocking Fee

    A 15% restocking fee may apply to returned items, especially if the product requires inspection, repackaging, or refurbishment.

Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund within 5 business days.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days, depending on your bank or credit card provider.

    Please Note: Original shipping charges such as Porch Delivery or White Glove Delivery are non- refundable.

    Damaged or Defective Items

    If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will work quickly to arrange a replacement or refund at no additional cost to you. Be sure to include clear photos of the damage or defect in your message.

    Exchanges

    We do not offer direct exchanges. If you wish to exchange an item, you will need to initiate a return and place a new order.

    Contact Us

    If you have any questions regarding your return or refund, please contact us at:

    📧 Email:support@vitalhealthtec.com 📞 Phone:(970)306-0372

🕒 Business Hours: Monday–Friday, 9 AM – 5 PM (local time), Saturdays, 10 AM - 3 PM

Vital Health Tec reserves the right to amend this policy at any time without prior notice.